< FAQ / Help Centre

New Zealand Shipping & Delivery

Dispatch  Please note that business days are classed as Monday-Friday and exclude statutory holidays. We endeavour to dispatch orders received before midday (New Zealand time), on any business day that day. However, this may not happen for a variety of reasons and  you should allow 2-3 business days for an order to be dispatched.  We will communicate with you should the dispatch date be longer than three business days from your order date. 

Delivery  The delivery times noted below are the indicative timings advised by New Zealand Post. Orders are packed and dispatched from Christchurch. CTL cannot be held responsible for deliveries not made during this timeframe. Delivery times will be impacted by statutory holidays in New Zealand and also in the destination country for international orders.

New Zealand

• Following Dispatch, Delivery target of 2-3 working days for the South Island, 3-4 days for the North Island.
• Following Dispatch, delivery to rural or remote areas may take longer.

International Shipping

Currently we are only shipping to Australia using the Select_Australia service, as outlined below. It is not possible to select different shipping options through Munchtime.co.nz

For more information see https://www.nzpost.co.nz/business/shipping-internationally/shipping-options/courier   

When ordering from munchtime.co.nz, you’re responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Depending on the destination, additional taxes, import duties or fees may apply. Cookie Time Limited (CTL), the operator of munchtime.co.nz, will not be held responsible for additional taxes, duties or fees, nor for any delays caused by customs. Customs policies vary widely from country to country. If we become aware of a common customs issue in a destination country we will endeavour to alert you to this, however you should contact your local customs office for more information. For items heading to the USA, an FDA prior notice number is required. This is obtained by CTL and noted on the package label. Please note this may delay dispatch of your item. We will contact you should the dispatch be outside of our expected timeframes.  PLEASE NOTE : All  Free Shipping  coupons, deals and promotions exclude international countries as the order shipping address, this includes Australia.

Tracking Your Order

New Zealand : We will send you a dispatch email once we have processed your order which will include the track and trace number. This will give you full visibility of your order’s progress.
Australia:  We will send a dispatch email once we have processed your order. Items sent using a tracked service can be tracked through NZ Post’s online  tracking  tool (note this may redirect you to Australia Post).